Refund Cancellation and Rescheduling Policy

Effective date: September 23, 2026

This Policy explains the rules for digital products, personalized support sessions, seminars, workshops and events purchased from or provided by Solace Ritual Studio. Product-specific terms displayed before checkout also apply.

Digital Products

Because digital products and downloadable materials are made available electronically, digital-product sales are final and nonrefundable after access or delivery, except where required by law or when a verified technical problem prevents access and we cannot resolve it within a reasonable time.

Before purchasing, review the product description, format, technology requirements and included materials. A change of mind, failure to use the product, lack of time, incompatibility caused by an unsupported device, or dissatisfaction based on personal preference generally does not qualify for a refund.

Technical Access Problems

If you cannot access a purchased digital product, contact solaceritualteam@gmail.com promptly with the purchase email, order details and a description of the problem. We may ask you to complete reasonable troubleshooting steps. If we confirm that access cannot be provided or restored, we may issue a replacement, credit or refund as appropriate and as required by law.

Personalized Support and Coaching Sessions

Rescheduling by the Customer

You may request one complimentary reschedule by providing at least 24 hours' notice before the scheduled start time. The rescheduled appointment must generally occur within 90 days of the original appointment unless we agree otherwise in writing.

Customer Cancellations

When at least 24 hours' notice is provided, an eligible customer cancellation will generally receive account credit rather than a cash refund. The credit must be used within 90 days of the original appointment and has no cash value. Additional rescheduling or cancellation requests may be treated as late cancellations unless we agree otherwise in writing.

Late Cancellations and No Shows

Cancellations made less than 24 hours before the scheduled start time and failures to attend are nonrefundable and do not qualify for credit, except where required by law or where we determine that exceptional circumstances justify another resolution.

Late Arrival

A 15-minute grace period applies. If you arrive late, the session will still end at the originally scheduled time. If you have not joined or contacted us within 15 minutes after the start time, the appointment may be treated as a no-show.

Cancellation by Solace Ritual Studio

If we cancel a paid session, you may choose a rescheduled appointment or a full refund of the amount paid for that session. We are not responsible for lost wages, childcare, travel or other incidental expenses.

Free Seminars and Events

No refund applies to a free event. If you cannot attend, please cancel or notify us when possible so the space may be offered to someone else. Repeated registrations without attendance may affect eligibility for limited-capacity events.

Paid Seminars Workshops and Events

The registration, cancellation, transfer and refund terms for a paid seminar, workshop or event will be displayed on the applicable registration or checkout page. Those event-specific terms form part of this Policy.

If Solace Ritual Studio cancels a paid event, registrants will be offered a refund of the ticket price or admission to a rescheduled event. If an event is rescheduled, we will explain the available transfer or refund options and any deadline for responding. We are not responsible for travel, lodging, childcare, lost wages or other incidental expenses.

If an event includes digital materials that are available immediately, the digital portion may become nonrefundable after access or delivery even if separate terms permit cancellation of the live-event portion, to the extent permitted by law.

Promotions Bundles and Gifts

Refunds or credits, when available, are based on the amount actually paid after discounts. Promotional items and bonuses have no separate cash value. For a bundle, we may account for digital components already accessed when determining any refund required by the specific offer or applicable law. Gift purchases are subject to the same product or service terms as direct purchases.

Payment Disputes

Please contact us first if you believe a charge is incorrect or a purchased offering was not delivered. This allows us to investigate and attempt a timely resolution. Nothing in this Policy waives rights you may have under applicable law or through your payment provider.

How to Request Assistance

Email solaceritualteam@gmail.com and include your name, purchase email, order number if available, offering purchased, appointment or event date if applicable, and a brief description of the request. We may request additional information needed to verify the transaction and evaluate the request.

Changes to This Policy

We may update this Policy prospectively as our offerings change. The policy and product-specific terms presented when you purchase generally govern that transaction, subject to applicable law.

Contact

Love Me Accessories LLC d/b/a Solace Ritual Studio Attn: Katie Brooks 4498 Main St, Ste 4 #5054 Amherst, NY 14226 Email: solaceritualteam@gmail.com